Privacy Policy

Privacy Policy for Blue Drop

Effective Date: October 4, 2026

Blue Drop ("we", "us", or "our") is a local delivery platform serving customers and businesses in Madaripur City, Bangladesh. Blue Drop provides grocery delivery, food delivery, pharmacy delivery, shopping and parcel delivery services.

This Privacy Policy explains how we collect, use, store and protect information when you use the Blue Drop mobile application, website and related services.

1. Information We Collect

Depending on how you use Blue Drop, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Account information
  • Order and transaction information
  • Delivery and parcel information
  • Location information when required for delivery services
  • Basic device and technical information

2. How We Use Your Information

We may use your information to:

  • Create and manage your account.
  • Process and manage your orders.
  • Deliver groceries, food, medicines and shopping products.
  • Arrange and track parcel deliveries.
  • Communicate with you regarding your orders and deliveries.
  • Provide customer support.
  • Process payments where applicable.
  • Improve our services and user experience.
  • Maintain the security of our platform.
  • Prevent fraud, abuse and unauthorized activity.

3. Location Information

Blue Drop may use location information to provide accurate delivery services, identify available services and help delivery personnel locate the delivery destination.

You can manage location permissions through your device settings. Disabling location access may affect certain Blue Drop features.

4. Payment Information

Where online payment services are available, payments may be processed through third-party payment providers. Blue Drop does not need to store your complete card or payment credentials when such information is handled directly by the applicable payment provider.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers and partners when required to provide Blue Drop services, including delivery personnel, restaurants, grocery stores, pharmacies, merchants, payment providers and technology service providers.

Information is shared only when reasonably necessary to provide, secure or operate the requested service.

6. Communications

We may contact you through phone calls, SMS, email or in-app notifications regarding your account, orders, deliveries, payments, support requests and important service updates.

7. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary to provide our services, maintain records, resolve disputes, comply with legal obligations and protect our legitimate interests.

9. Children's Privacy

Blue Drop is not intended for children who are not legally permitted to use online services in their jurisdiction. We do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Services

Blue Drop may use third-party services for payment processing, maps, hosting, notifications and other infrastructure services. These providers may process information according to their own privacy policies and terms.

11. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Withdraw certain permissions through your device settings.
  • Contact us regarding privacy-related concerns.

12. Account and Data Deletion

If you want to request deletion of your Blue Drop account or personal information, please contact us using the contact details provided below.

Some information may need to be retained where required by law, legitimate business requirements or for resolving disputes.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

When changes are made, the updated version will be published on this page with a revised effective date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

Blue Drop
Madaripur City, Madaripur, Bangladesh
Email: support@bluedropbd.com

By using Blue Drop, you acknowledge that you have read and understood this Privacy Policy.

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